Customer Support Executive – Domestic Voice Process

Job Description

We are looking for Customer Support Executives to handle inbound customer service calls for a domestic process operating from Tinsukia. The position focuses on delivering high-quality customer service, resolving service-related queries, and maintaining customer satisfaction levels.

The ideal candidate should be patient, polite, and capable of handling customer concerns calmly and professionally. This is an excellent opportunity for freshers and experienced candidates who want to build a stable career in customer service within Tinsukia.

Key Responsibilities

• Answer inbound calls regarding product or service queries
• Provide accurate information as per company knowledge base
• Register complaints and generate service tickets
• Update CRM system with proper call notes
• Escalate complex issues to senior departments
• Meet call quality and productivity benchmarks
• Maintain professional communication at all times

Eligibility Criteria

• 12th pass or graduate
• 0–2 years of experience in customer support or BPO
• Good communication in Assamese and Hindi
• Basic computer knowledge and typing skills
• Willingness to work in rotational day shifts

Salary & Benefits

• ₹11,000 – ₹18,000 per month
• Performance bonuses and recognition awards
• Weekly off as per shift roster
• Career growth to Senior Executive or Team Leader